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Hotel Operations - Front Office
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Avg score: 50% Most missed: “Am bell men”
Hotel Operations - Front Office
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25 Questions

1. Night audit

2. Who is the front desk service

3. What is the american plan

4. Other types of reservations

5. Concierge

6. Revised reservation

7. Rev- par

8. Avd

9. Occupancy

10. Continental plan

11. Stabilized occupancy

12. Fair market share

13. Connecting rooms

14. Guaranteed reservation

15. Adjoining rooms

16. Modified american plan

17. What is a non guaranteed/courtesy

18. Am bell men

19. Ways reservations are received

20. Market penetration

21. Actual market share

22. Breakfast plan

23. Competitive index

24. How can rates be determined

25. European plan