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Hotel Operations - Front Office - Audit
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Hotel Operations - Front Office - Audit
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21 Questions

1. If 1000 rooms exist in a hotel - 975 are committed for today - What is the percent of occupancy

2. Formula for room Occupancy (alway in %) # of Rooms rented 400 (divided by) # rooms available 500 Calculate the occupancy

3. Formula for ADR (Average Daily Rate) ( always %) Total Room Revenue $40000.00 (divided by) # rooms rented 400 - What is the Average Daily Rate (ADR)

4. How do hotels keep track of guest credit monitoring?

5. What two areas does the Front Office Audit focus on?

6. The Functions of the Front Office Audit are...

7. When charges (debit) and credits posted to an acccount do not match - this is called being________________

8. What is referred to as the night Audit?

9. An audit is complete when the accounts are......

10. This process evaluates the success of Front Office Operations

11. What procedure closes the transactions of "one hotel day" and initializes the financial records for the next day.

12. What is the Front Office Audit?

13. Formula for REVPAR (Revenue Per Available Room) Total Room Revenue $40000.00 (divided by) Rooms available for rent 500 - What is the REVPAR

14. The STEPS of the Front Office Audit

15. What is the term "Out of Balance" mean

16. Forecasting Availability .....

17. At the Front Office what does "end of the day" refer to?

18. Net Outstanding Balance (NOB) is the Previous balance $280 + Debits $60 - Credits $12.80 = NOB using this formula What is the NOB

19. What is the Bucket Check at the Front Office

20. Types of Reports for the Night Audit

21. Describe cross-referencing.

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