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Hotel Operations - Front Office Practice 3
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Avg score: 77% • Most missed: “Guaranteed reservation”
Hotel Operations - Front Office Practice 3
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25 Questions

1. When is it acceptable to refuse a guest accommodations?

2. Occupied

3. Step 7 - fulfull guest requests

4. Complimentary

5. Step 5 - verify the guest's identity

6. European plan

7. Establish a method of payment

8. Out of order

9. Check-out

10. As a front desk person how would you handle a situation when the credit card is declined

11. Credit card payments

12. On-change

13. Third-party billing

14. Sleep-out

15. Activities that might occur before the guest arrives - Benefits: makes the registration process go faster (often used by very important guests - Identifies available rooms for walk in guests - Helps managers plan for specials requirements - Get idea for groups so they do not have to wait

16. Dnco (did not check-out)

17. Guaranteed reservation

18. Walk the guest if someone has a guaranteed reservation

19. Hotel obligations

20. Skipper

21. To provide greater value during low demand periods and to maximize room revenue during high periods of time. - re-confirm the rate - - room rate can reflect the type of room for example a corporation (business rate) - Weekly rate vs weekend rate

22. Dnd

23. Vacant & ready

24. American plan or full pension

25. Modified american plan or semi-pension

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