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Hotel Operations - Loss prevention and Security
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Hotel Operations - Loss prevention and Security
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25 Questions

1. Listening

2. 1. wet floors 2. loose carpet 3. poor lighting 4. elevators 5. obstacles

3. Who has the most power in a tqm?

4. 1. physical structure/ public areas 2. equipment in laundry room and kitchen 3. power tools 4. cleaning and transportation equipment in housekeeping 5. observation for unsafe work

5. Discretionary effort

6. 4 short term demands

7. Communication audit def

8. Long term results

9. Steps to communication audit

10. 1. established to set standards and procedures to protect guest and hotel from unnecessary loss 2. review past accidents 3. acquaint all staff with codes - laws and safety regulations 4. cross- sectional/ at least 5 members

11. Keys providing access to all guest rooms that are not double locked

12. Keys to good gm communication

13. Good listeners...

14. Benchmarking

15. Long term roles

16. A major barrier to effective communication is..

17. Engineering department

18. What is performance culture

19. Why is loss prevention and safety important?

20. Flammability - acoustical - ceilings: usually painted(textured/ flat) - wall coverings(paint - vinyl - paneling - wood - wall paper)

21. Written policy of procedures; completed within 24 hours of the event; if severe - hotel's insurance rep should be informed; only exception is if a person has been injured and needs medical attention

22. 1. wet tile 2. shallow pools 3. faulty pool equipment 4. improper cleaning of water 5. enforcement of safety rules. lifeguards

23. 1. review of past accidents and security problems 2. evaluation of hazards and security problems 3. development of policies and procedures to control them to prevent future hazards

24. 1. positioning of service items 2. temporary stairs - platforms 3. condition of chairs 4. runner - carpets 5. spilled items on floors 6. cords

25. How is the gm a role model

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