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Hotel Operations - Managing Front Office Operations

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Hotel Operations - Managing Front Office Operations

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25 Questions

1. Front of the house

This report projects future revenue by multiplying predicted occupancies by the applicable room rates.The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

2. Franchising

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThis report projects future revenue by multiplying predicted occupancies by the applicable room rates.

3. Foreseeability

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThis report projects future revenue by multiplying predicted occupancies by the applicable room rates.A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

4. Revenue forecast report

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThis report projects future revenue by multiplying predicted occupancies by the applicable room rates.The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front office

5. Pre-arrival

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeReservationsA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

6. Mission statement

Defines the unique purpose that sets a hotel or hotel company apart from other - expresses the underlying philosophy that gives meaning and direction to hotel policies.The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

7. Gds

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeGlobal distribution system

8. Damages

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityMonetary awards paid by the defendant to compensate the plaintiff - to punish the defendant - or both

9. Central reservation system

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternA network for communicating reservations in which each participating property is represented in an automated database and is required to provide room availability data on a timely basis.The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding community

10. Rapid response software

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternAn electronic form of a maintenance log book systemThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front office

11. Group pickup

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe number of guestrooms a group actually usesThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front office

12. Master folio

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA folio used to chart transactions on an account assigned to more than one person or guestroom - usually reserved for group accounts; a master folio collects charges not appropriately posted elsewhereThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

13. Floor limit

A limit assigned to hotels by credit card companies indicating the maximum amount in credit card charges the hotel is permitted to accept from a card member without special authorizationThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding community

14. Block

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeAn agreed-upon number of rooms set aside for members of a group planning to stay at a hotel.The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding community

15. Support center

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA hotel division or department that does not generate revenue directly - but supports the hotel's revenue centers; includes the housekeeping - accounting - engineering and maintenance - and human resources divisionsA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front office

16. Global distribution system

Provides the user access to travel and tourism inventories worldwide. Used by travel agents to access and book multiple transactions on a single site. (airline - automobile - hotel).The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

17. Strategy

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA plan of action a department or division uses to achieve its goals.

18. Condominums (condos)

Considered as part of the lodging industry - are living quarters owned by private persons that are rented out to the public most of the year.The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

19. Group resume

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeA summary of all of a group's activities - billing instructions - key attendees - recreational arrangements - arrival and departure patterns - and other important information; usually stored in a binder at the front desk or in an electronic file

20. Non-guaranteed reservation

A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeA reservation agreement in which the hotel holds a room for the guest until a stated reservation cancellation hour on the day of arrival; the property is not guaranteed payment in the case of a no-showThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding community

21. Direct billing

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityA credit arrangement - normally established through correspondence between a gueset or a company and the hotel - in which the hotel agrees to bill the guest or the company for the charges incurred.The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

22. Revenue manager

The manager responsible for forecasting demand for each market segment the hotel seeks to attract - -corporate transient - group - leisure transient - and other - -as well as determining the guestroom rates that will provide sufficient room revenues and occupancies. Also typically manages e-commerce functions.A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front office

23. Reservations transactions report

The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThis report summarizes daily reservation activity in terms of record creation - modification - and cancellation.A method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established patternThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding community

24. Cut-off date

The functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe date agreed upon between a group and a hotel after which all unreserved rooms in the group's block will be given back to the general rooms inventory for saleA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

25. Sleeper

The reasonable likelihood that a specific future incident could have been foreseen - -and - therefore - prevented - -based on knowledge of past similar incidents on the premises or in the surrounding communityThe functional areas of a hotel in which staff have extensive guest contact - such as the food and beverage facilities and the front officeThe guest has settled his or her account and left the hotel - but the front office staff has failed to properly update the room's statusA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities(franchisees) the right to conduct such a business provided they follow the established pattern

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25 Questions

❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know? Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
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Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com