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Hotel Operations - The Organization

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Hotel Operations - The Organization

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25 Questions

1. Accounting department

Oversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityProvide food and drink to hotel guestsRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

2. Wht are the 6 departments of f and b

Provide food and drink to hotel guestsRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

3. What is the role of the gm

Record financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityProvide food and drink to hotel guestsFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

4. What is the goal of the f and b department

Provide food and drink to hotel guestsRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to community

5. Quality circles

Oversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingThose who do the work are more capable to identify and analyze and correct problems within the job

6. Advantages of job specialization?

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingIncrease worker productivity and efficiency - delegation leads to need for managerial control and coordinationRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to community

7. Departments

Oversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerGrouping certain members of the organization together to ensure efficient coordination and controls of activities

8. Disadvantages?

Record financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerWorkers do the same task - narrows scope of job - less joy in position - loss of interest - lowered morale - increased error rate - reduction in service and qualityOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

9. Chain of command

Process of moving information from top down or bottom up respecting authorityOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controller

10. What does the assistant gm do

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingActs as gm in absence - coordinates special committees within hotel - assists gm as needed - many times is the resident manager that lives on propertyOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controller

11. Organizational design

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityProcess of structuring human and physical resources to accomplish organizational objectives

12. Gen manager is in charge of

Oversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerRooms - f and b - human resources - marketing and sales - accounting

13. Centralized

Record financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerDecision making authority by a high level managerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

14. Decentralized

Record financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityDistributed throughout the organization. making decision without authority of those above

15. Under the gen manager

Oversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingAssistant gen manager - resident manager - executive committee(directors of each department)

16. How is organizational design determined?

Ownership(sole prop- jack of all trades - corporate organizations- departments)Oversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

17. What is the goal of hr

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFull employment for each designated slot- employee recruitment - benefits administration - training- they are expert on laws - final hiring decisions rests within departmentRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controller

18. How can we make this better?

Oversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerModifying jobs to a team approach - managed teams/self managed(increased self reliance)

19. How is od accomplished?

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingDividing tasks into jobs - specifying appropriate department of each job - determine number of jobs in department - delegate authority within and among departmentsOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controller

20. Narrow spans of control

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingTall organizations- small number of employees report to a supervisorRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to community

21. Marketing and sales

Record financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communitySelling of hotel facilitate to individuals and groups- future based department bc they depend on focusing on the hotel market segments for future businessFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

22. 7 areas normally found in rooms department

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityReservations - front office - housekeeping - laundry - security - maintenance - pbx- phones ringing to front desk - dial to whoever they wantRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controller

23. What is the executive committee

Record financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to communityAll department heads of the hotel - responsible to resident manager - increase level of coordination between departments - budgetary unitsFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewarding

24. Span of control

Food production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingNumber of people who report to ones manager or supervisorRecord financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to community

25. Wide spans of controls

Record financial transactions - prepare and interpret financial statement - provide reports to departments for operational purpose - provide data for decision making - purchasing - food and beverage controllerFood production(run by executive chef) - food services - room service - beverage service(run by beverage manager) - convention(introduce client to meeting planner or association executive in marketing and sales department) and catering - stewardingFlat organizations- reporting to one supervisorOversee all departments - defines and interprets policies by top management - liaison to hotel owners - sets strategic course of hotel and hotel wide goals - coordinates activities between departments - ambassador to community

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25 Questions

❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know? Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com