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Housekeeping Test

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Avg score: 43% • Most missed: “DNCO (did not check out)”

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Housekeeping Test

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25 Questions

1. mid-market service

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesThe guest made arrangements to settle his or her account, but has left without informing the front officeA system used to establish the number of labor hours neededA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guests

2. DNCO (did not check out)

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA system used to establish the number of labor hours neededThe guest made arrangements to settle his or her account, but has left without informing the front officeA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guests

3. external recruiting

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesThe guest made arrangements to settle his or her account, but has left without informing the front officeA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA system used to establish the number of labor hours needed

4. staffing guide

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA system used to establish the number of labor hours needed

5. par number

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA multiple of the standard quantity of a particular inventory item that represents the quantity of the item that must be on hand to support daily, routine housekeeping operations

6. frequency schedule

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesThe guest made arrangements to settle his or her account, but has left without informing the front officeA schedule that indicates how often each item on an area inventory list needs to be cleaned or maintainedA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guests

7. coaching

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesAn extension of training that focuses on accomplishments, job duties, and factual observations by providing positive or redirective feedback to an employeeThe guest made arrangements to settle his or her account, but has left without informing the front office

8. Complimentary

The guest made arrangements to settle his or her account, but has left without informing the front officeA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesThe room is occupied, but the guest is assessed no charge for its use

9. Late check-out

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesThe guest made arrangements to settle his or her account, but has left without informing the front officeThe guest has requested and is being allowed to check out later than the hotel's standard check-out time

10. organization chart

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA schematic representation of the relationships between positions within an organization, showing where each position fits into the overall organization and illustrating the divisions of responsibility and lines of authority

11. productivity standard

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesAn acceptable amount of work that must be done within a specific time frame according to an established performance standard

12. turndown service

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA special service provided by the housekeeping department in which a room attendant enters the guestroom in the early evening to restock supplies, tidy the room, and turn down the covers on the bed

13. revenue center

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesAn operating division or department that sells goods or services to guests and thereby generates revenue for the hotel. The front office, food & beverage outlets, room service, and retail stores are typical revenue centersThe guest made arrangements to settle his or her account, but has left without informing the front office

14. task list

A list identifying all the key duties of a job in the order of their importanceA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies

15. job knowledge

Information that an employee must understand in order to perform the tasksA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies

16. issuing

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesThe guest made arrangements to settle his or her account, but has left without informing the front officeThe process of distributing inventory items from the storeroom to authorized individuals by the use of formal requisitions

17. flextime

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsFlexible work hours that allow employees to vary the times at which they begin and end workshiftsThe guest made arrangements to settle his or her account, but has left without informing the front office

18. back of the house

The guest made arrangements to settle his or her account, but has left without informing the front officeA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe functional areas of the hotel in which employees have little or no guest contact, such as engineering and maintenanceA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies

19. performance standard

A required level of performance that establishes the quality of work that must be doneThe guest made arrangements to settle his or her account, but has left without informing the front officeA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guests

20. Skipper

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesThe guest has left the hotel without making arrangements to settle his/her accountThe guest made arrangements to settle his or her account, but has left without informing the front officeA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guests

21. job description

A detailed list identifying all the key duties of a job as well as reporting relationships, additional responsibilities, working conditions, and any necessary equipment and materialsThe guest made arrangements to settle his or her account, but has left without informing the front officeA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies

22. perpetual inventory system

The guest made arrangements to settle his or her account, but has left without informing the front officeAn inventory system in which receipts and issues are recorded as they occur; this system provides readily available information on inventory levels and cost of salesA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies

23. Sleep-out

A process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agenciesA guest is registered to the room, but the bed has not been used.The guest made arrangements to settle his or her account, but has left without informing the front officeA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guests

24. job bidding

The result of employees signing a list indicating that they are interested in applying for posted positionsA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies

25. Do not disturb

A modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guestsThe guest made arrangements to settle his or her account, but has left without informing the front officeThe guest has requested not to be disturbedA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies

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25 Questions

❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know? Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com