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Introduction To Hospitality
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Introduction To Hospitality
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25 Questions

1. Buying more then 1 hotel chain in the same level

2. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization

3. Five star award

4. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services

5. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners

6. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other

7. Consolidates services - airlines - tours - sold to public

8. People who visit a country other than where they reside

9. Revenue per available room = total rooms revenue/ total rooms available

10. Business oriented - multiple food/bev outlets - meeting andconv services - chains

11. People who travel to a site and return the same day

12. Rise by 8% annualy - increased gov recognition - bilateral treaties -

13. Best available rate - avg

14. Enhance guest services - ADR - VIPS - market mix

15. Total rooms revenue/ total number of rooms sold

16. Location - services - market price

17. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access

18. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)

19. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records

20. Cruise ships - increased 800% - under foreign flags - the love boat

21. Increased market share/recognition - up front fees

22. Motels

23. Large groups - 500+ rooms - banquet areas

24. When money must be spent outside the community for goods available within the community

25. American automobile associations diamond award - rating service

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