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Lodging Operations 101
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Lodging Operations 101
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25 Questions

1. What is the purpose of cold calling

2. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility

3. Which of the following is essential if employees are to effectively resolve guest problems as they occur

4. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast

5. Which professional recognition is typically granted by a governmental agency

6. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors

7. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising

8. Which state is NOT among the 3 largest car rental location states

9. What is the most important reason for properly maintaining trash removal areas

10. What is true about a hosted bar

11. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships

12. What is true about abandoned property

13. What does a foot candle measure

14. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?

15. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town

16. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members

17. What is the purpose of an MSDS

18. Which group of housekeeping employees should receive blood born pathogen training

19. Approximately how many hotels are in operation in the US

20. What is the term used to identify those who purchase the rights to a hotels brand naem

21. Which is true about a hotels commitment to green practices

22. What is true about mislaid property

23. Which is an example of a consumer-generated content web site?

24. A brand specific frequent guest program is an example of a...

25. Which group is more likely to use the services of a travel agent

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