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Managing a Front Office
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Managing a Front Office
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25 Questions

1. During orientation, new hotel front office employees should be given a tour of:

2. What training tool includes step by step explanation of how to perform a task, as well as a list of needed equipment and supplies?

3. A large travel agency with significant room rate negotiating power.

4. Calculate potential average single rate.

5. An advantage of using current employees as referral sources for job applicants is:

6. What revenue management methods restricts the time period and the mix of rooms available at reduced prices?

7. A hotel with a large corporate meetings market will most likely have a:

8. What is group attrition?

9. What approach to pricing rooms generates an average room rate as a target price at the hotels desired level of profitability?

10. A supplemental transcript is used to record the day's transactional activity for:

11. Front office expenses vary in direct proportion to?

12. What data would be most helpful for forecasting demand?

13. Opaque internet websites usually offer hotel rooms for what room rate?

14. Which of the following are primarily designed to create and sustain brand loyalty among guests?

15. An account that is older than 30 days is generally considered to be __.

16. Identifying smaller groups within a target market and developing products and services to satisfy these groups is called:

17. Which of the following types of hotels would likely appeal most to pleasure/leisure travelers?

18. A level of guest service that stresses personal attention. Hotels offering world-class service provide upscale restaurants and lounges, exquisite decor, concierge services, opulent rooms, and abundant amenities.

19. What is a common use of guest history file?

20. What should be included on an express checkout form?

21. A sell through room availability strategy is especially effective when:

22. A summary of the hotels financial activity during a 24 hour period is called the:

23. To minimize late check outs a hotel should:

24. The level of service quality in hotels is determined by :

25. What is a closed ended interview question?

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