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Managing Front Desk Operations Study Guide
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Avg score: 24% • Most missed: “Rule-of-Thumb Approach”
Managing Front Desk Operations Study Guide
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25 Questions

1. Global Distribution System (GDS)

2. RevPAR

3. Rule-of-Thumb Approach

4. Attitudinal Complaints

5. Vacation Ownership Properties

6. Operating Ratios

7. Service-Related Complaints

8. Energy Star Program

9. Sizes in hotels

10. Modified American Plan (MAP)

11. Three Functions in Check-Out

12. Payment Card Industry (PCI)

13. Telephone/Room Status System

14. Convention Hotels

15. Late Charge

16. Regrets

17. High-Balance Report

18. Automated Honor Bars

19. Affiliate Reservation System

20. Rate Spread

21. Corporate/Commercial Rate

22. Achievement Factor

23. Point-of-Sale System

24. Business Travelers

25. Unusual Complaints

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