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Principles Of Hospitality
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Principles Of Hospitality
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25 Questions

1. Serving our social needs

2. Rooms Sold / Total Rooms Available 300 / 500 = 60%

3. The collection of productive businesses and government organizations that serve the traveler away from home.

4. One person taking a trip 100 miles or more from home

5. Total dollar sales / Number of guests served during the period

6. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget

7. The individual diner - patient - student - or resident.

8. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price

9. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums

10. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.

11. Technological methods of efficient property maintenance and management

12. Reduced - free - low - healthy - light - lean - symbols - heart - apple

13. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek

14. The institution (bank - university - etc.) along with its managers and policy makers

15. Participation rate

16. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.

17. Business format franchising

18. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if

19. Guest satisfaction - personal service - accounting for sales

20. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets

21. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.

22. Kept at front desk is made up of bills owed by guests in the house.

23. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR

24. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.

25. The product (service) can be touched or felt

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