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Professional Communication Skills Practice Test: Business Writing - Orders and Complaints
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Avg score: 40% Most missed: “Where is the leave-taking mentioned in a letter of complaint?”
A complaint letter is a written communication that raises concerns about a product or service, or other types of grievances. The purpose of the letter is to address the problem and seek a productive resolution.  Here are some tips for writing a complaint letter: Be clear and concise - Address the letter to a real person - Be honest and straightforward Maintain a firm but respectful tone Avoid aggressive, accusing language Include your contact information Tell them what you want Do not threaten action Keep copies and records State exactly what you want done and how long you're willing... Show more
Professional Communication Skills Practice Test: Business Writing - Orders and Complaints
Time left 00:00
10 Questions

1. Orders for goods are placed on a seller after his quotation is accepted.
2. While placing an order, the quantity of the goods must be stated.
3. Which of these is not mentioned in a letter of complaint?
4. Where is the leave-taking mentioned in a letter of complaint?
5. Which of these is mentioned in a letter when an order is placed?
6. Where is the date mentioned in the letter when an order is placed?
7. Where is the address of the company complaining mentioned?
8. Where is the name of the company placing the order mentioned?
9. Where is the leave-taking mentioned in an order letter?
10. Which of these should not be mentioned in a letter while placing an order?