If a retailer is assessing the remodeling needs of its stores - as well as evaluating the effect that the lack of a formal training program is having on the management of its establishments - the retailer is reviewing the firm's:

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1. If a retailer is assessing the remodeling needs of its stores - as well as evaluating the effect that the lack of a formal training program is having on the management of its establishments - the retailer is reviewing the firm's: