The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 (Citizens Charter):1. Seeks to create a mechanism to ensure timely delivery of goods and services to citizens2. It requires every public authority to publish a CC within six months of the commencement of the Act3. Levies a penalty of up to ' 50,000 for failure to render services4. Emphasised on citizens as customersSelect the correct codes:

India is a Sovereign Socialist Secular Democratic Republic with a Parliamentary form of government which is federal in structure with unitary features. There is a Council of Ministers with the Prime Minster as its head to advice the President who is the constitutional head of the country.
Public policy generally consists of the set of actions—plans, laws, and behaviours—adopted by a government.