You are project manger of an existing project. You have been with your company for several years but not in the area where this project is occurring. A Project Management Plan is in place. The project has not exceeded many baseline change thresholds. The customer is not happy with the status of the project. Which of the following is the BEST initial action?

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You are project manger of an existing project. You have been with your company for several years but not in the area where this project is occurring. A Project Management Plan is in place. The project has not exceeded many baseline change thresholds. The customer is not happy with the status of the project. Which of the following is the BEST initial action?