1. Which circumstance will prevent a system administrator from deleting a custom field?

2. Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account record. What feature should the Administrator configure to meet this requirement?

3. What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

4. What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

5. Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue – North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue – World. What solution will satisfy this requirement?

6. Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this can be accomplished?

7. Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “forgot” and “password”. What does the administrator need to configure to meet this requirement?

8. A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for Campaigns. How should an administrator grant the correct access to the user?

9. Universal Containers has three different support groups. Each group works cases for their region only. How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?

10. What should an administrator consider when setting up Case Feed?

11. An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

12. A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?

13. Universal Containers wants to back-up Salesforce data on a monthly basis. Which tools can a System Administrator use to meet this requirement?

14. Universal Containers wants to back-up Salesforce data on a monthly basis. Which tools can a System Administrator use to meet this requirement?

15. A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?

16. The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating the custom field?

17. An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?