1. Universal Containers tracks both customer issues and user issues. A customer issue can be logged as: new working closed A user issue can be logged as: new waiting for reply closed What features should a System Administrator use to track both case types?

2. What type of field do Administrators use when creating a junction object?

3. A case is created from a web form. If no active assignment rules exist, who will be assigned ownership?

4. Universal Containers wants to automatically back up all Salesforce data on a monthly basis. What tool should an administrator use to meet this requirement?

5. What does campaign influence allow a user to do?

6. Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue – North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue – World. What solution will satisfy this requirement?

7. What is a valid organization-wide default option for the Account object?

8. When importing data, what happens if some records do not meet the data validation criteria?

9. When importing data, what happens if some records do not meet the data validation criteria?

10. Universal Containers tracks both customer issues and user issues. A customer issue can be logged as: new working closed A user issue can be logged as: new waiting for reply closed What features should a System Administrator use to track both case types?

11. Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?

12. Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?