Salesforce CRM Test
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Salesforce CRM Test
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25 Questions

1. Which of the following is a free support offering from salesforce.com
2. Which of the following are portals available on the force.com platform
3. What is the Salesforce term for duplicating an account/activity/contact etc?
4. An account can be which of the following?
5. You can trasfer information from SalesForce to Excel?
6. What is the reporting tool called that allows a user to pull specific data/narrow the scope?
7. Which of the following is a free license?
8. What is the maximum number of records that can be shown in the Recent Items menu (commonly on the left-side of the screen)?
9. How do you leave a note for another user about a specific organization?
10. What Sales force tool gives clear visibility of sales
11. If a contact is associated with multiple organizations this information will appear in which areas of Salesforce?
12. How do you create a new campaign?
13. What is the customer support help desk offering from Salesforce.com?
14. Page layouts can be assigned to a Record Type.
15. You can send mass emails from a Developer Edition Org.
16. What setting has to be changed to allow mass editing in a list view
17. Which statement is TRUE about chatter?
18. How do you setup email notifications for specific chatter groups?
19. A campaign influence report shows a Salesforce user what data?
20. What is the model of software development and distribution that is completely hosted on the internet?
21. How do you easily/natively share a report with another user?
22. True or False: There is a way to 'Mass Delete' accounts from Salesforce.
23. Which of these companies does Salesforce integrate as an email marketing tool?
24. What is one way to import existing company contacts and information?
25. What is the term for the number of days an opportunity has been open (since creation)?