TQM: Total Quality Management
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TQM: Total Quality Management
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25 Questions

1. Focus on narrowly defined segment of the market.

2. Enables members to contribute; allow various views; a sense of participants involvement and importance - Time Spent Avg > 25; upper and middle manager >40; senior executive 4days/week

3. Basic training DMAIC roadmap

4. Correct problems - Look upstream - Document problems - Monitor change - Maintain communication

5. Suggests there is increasing loss associated with increasing variability or deviation of target value

6. Quality of Design; conformance (target design achieved); Performance (to customers need)

7. Six times more to attract a new customer to keep current customer

8. Customer focus - obsession with quality - recognizing structure of work - freedom through control - unity of purpose - looking for faults in systems - teamwork- continued education and training

9. European Foundation for Quality Management - Two Part: European quality prize; European quality award in Oct 1991

10. Failing to make ethics core value - failing to set consistent example - put personal in ethical corner - failing to adopt deploy enforce codes - applying unrealistic pressure - failing to reward unethical behavior

11. Are visibly involved in the effort he or she is leading - they know where they want to go - they must be courageous and trustworthy. - their most important goal is helping their employees do their job with pride.

12. Process for meeting quality goals during operation

13. Canada National Quality Institute - Major Categories: Leadership - Customer focus; Planning for improvement; People focus; Process Optimization; Supplier Focus

14. Managers set goals for productivity; efficiency; and profitability; usingmanagement set goals for productivity; efficiency; and profitability

15. Is management that bases all actions activities and decisions on what is most likely within an ethical framework to ensure successful performance in the marketplace.

16. Black and white model

17. Variation due to any individual source appears random; however -their combined effect is stable and can usually be predicted statically. Factors that are present as a natural part of a process are called common causes of variation

18. Existant problem Approach to the solution of existant is always...

19. Imporve Quality; cost decrease because of less rework; productivity improves; capture the market; business stays; provide more jobs

20. Business and Gov Related Factors:deming 2 -6 -7 deadly diseases including emphasis on short term -excessive med costs - and excessive cost of liability inflated by lawyers working on contingency fees - Family Related Factors:Field your best team.orga

21. Preparation - Incubation - insight - Verification

22. More advanced DMAIC

23. Develop infrastructure; identify specific areas; establish a project; provide team with what they need

24. Planning; Organizing; Leading; Controlling

25. Highly profitable customer/ short term

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