1. How can an empathy map help UX designers understand a user’s perspective?

2. Fill in the blank: _____ is the collection of attitudes and stereotypes we associate to people without our conscious knowledge.

3. When conducting a usability study for a UX design prototype, what are some components that should be included?

4. A UX team is building an app for a pharmacy pick-up service. They want to test a prototype in an unmoderated usability study. What should the researcher pay attention to while viewing the video of the participants?

5. Consider the following scenario: The research team designs and fields a survey that asks users to rate—on a numeric scale—their favorite fitness apps. They also conduct targeted interviews with fitness enthusiasts, to understand their needs. The research team uses their findings to inform design and marketing decisions.

6. When developing a product, what benefits does interview research provide for design teams?

7. Which phase of the design sprint helps the team find solutions to build on?

8. Imagine that a designer is ready to build a value proposition for their new photo organizing app. To start, they clearly describe how the product addresses users’ pain points. Which value proposition research question does this answer?

9. Most pain points fall into one of four categories: product, financial, process, or support.

10. In the 5 W’s framework, researchers ask five “w” questions based on who, what, when, where, and why. These questions allow designers to address a problem from what perspective?

11. A designer reaches the final stage of building value propositions. They review their official value proposition list. Using this list, how can they make sure their product stands out from the competition?

12. What is considered personally identifiable information (PII)?

13. In unmoderated usability studies, participants test out the prototypes without human guidance. What are some benefits of an unmoderated usability study?

14. A designer conducts a usability study to get feedback on a map feature for a delivery app. One of the interview questions asks, “Did you like using the map feature to track your deliveries?” Which type of bias may occur if participants provide only favorable feedback?

15. Which of the following UX tools and processes demonstrate the basic structure and layout of a design without including specific visual details?

16. How is a prototype different from a wireframe?

17. Fill in the blank: Designing products with accessibility and inclusivity in mind ensures that you _____.

18. Fill in the blank: To reduce the chance of designer biases leading you down the wrong path, you should define the _____ criteria  before conducting interviews.

19. Consider the following scenario: A designer starts to develop the value proposition for their new mobile photo app. First, they create a list of the product’s features and benefits. Second, they explain the value of the product. They identify that their main feature—free unlimited photo storage—resolves the major pain point for users. They pair a user persona with this value proposition and determine that it delivers real value.What is the next step the designer needs to take to develop a value proposition?

20. There are three key qualities that UX researchers usually possess. Which of the following helps UX researchers understand someone else’s feelings or thoughts in a situation?

21. Identify the benefit of using paper prototypes in the design process

22. Which of the following is a limitation of a moderated usability study?

23. Imagine that a design firm’s research team has a basic understanding of their users’ pain points. To learn more, they decide to investigate further with a large group of people. What is the most appropriate research method?

24. Which of the five “w” questions (who, what, when, where, or why) is missing from the following problem statement?An adult wants an easy way to secure timed museum tickets while on-the-go, strolling around the city. The app they use to secure tickets requires advance purchase, so they get frustrated when they try to spontaneously book tickets to popular exhibits. They want to be able to easily book tickets in the app, in real time on weekend afternoons, without advance planning.

25. A research team measured the results of their fitness app prototype and found 40% of users completed all of the sign-up tasks. Which key performance indicator (KPI) demonstrates this measurement?