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Customer Service Basics Test
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Customer Service Basics Test
Time left 00:00
25 Questions

1. Customers generally appreciate follow-up communication after a customer service call.
2. What must happen after making a promise to a customer?
3. A good customer service representative:
4. What is active listening?
5. What is the relationship between great customer service and advertising?
6. Which is a good policy for effective teamwork in a support environment?
7. Which is the best way to uncover customer needs?
8. Why is eye contact important?
9. Which is one way to calm down an angry customer?
10. The customer is not always right
11. When you can't provide a customer with an immediate solution
12. While greeting a customer
13. What does the phrase 'Killing them with kindness' mean?
14. Positive body language can improve communication.
15. When a customer asks in person where something is
16. An important task should be to
17. The appearance of a Customer Service Representative should not include
18. A sales team and a customer service team should be _______.
19. When a customer expresses a complaint what should you do?
20. Imitating a customer's mannerisms and body language to make them more comfortable is a technique known as ____________.
21. You should never apologise to a customer. True or False
22. The most _________ service agents on the team tend to get the best reviews from customers.
23. What do you do when a customer attempts to bribe you as a way of getting help quicker?
24. Upset customers tend to calm down if you _________.
25. If your company consistently takes a long time to answer support calls

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