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MERA Customer Service Screening Pre-test
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Avg score: 54% • Most missed: “To Assist Your Customers In A Personal Way - You Should Become Familiar With?”
MERA Customer Service Screening Pre-test
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25 Questions

1. A New Customer Comes Into Your Department - But You Are Helping Another Customer? You Should

2. The Sales Tax Rate (State And Local) Is 9.5%. What Would The Total Be Including Sales Taxes For An Item With A Price Of $9.78?

3. The Warranty Is An Excellent Tool For You To Use For?

4. This Is An Example Of An Open Ended Question.

5. A Customer Approaches The Service Desk With A Toy Doll. She Says That She Bought The Doll For Her Niece's Birthday A Month Ago And That The Doll No Longer Speaks. What Should You Do First?

6. Creating Customer Loyalty Is Rewarding For?

7. When Fitting The Products To The Customer - You Should?

8. A Computer Store Has A Sign Posted On The Door That Says - "No Food Or Drink To Be Brought Into The Store." A Sales Associate Is Ringing Up A Customer And See That Another Customer Has A Small Child Who Is Eating An Ice Cream Cone. The Child Is Standing In Front Of Your Newest Laptops. What Should The Sales Associate's Best Response Be?

9. To Assist Your Customers In A Personal Way - You Should Become Familiar With?

10. You Can Best Determine The Customer's Needs By Gathering Information Through Careful Observation And By?

11. This Is An Acceptable Way To Ask A Customer's Permission To Provide Alternatives?

12. Referring A Customer To A Competitor Will Likely Result In?

13. What Phrase May Be Appropriate When Discussing Clothing Size With Your Customer?

14. Warranties Provide Repair And/Or Maintenance For A Specific Time For A Car - Home - Or Major Appliance And Is Included In The Price Of The Product (Usually Provided By The Manufacturer). What Is The Purpose Of This Warranty?

15. According To Market Research - What Percentage Of Customers Is Likely To Spend More If The Sales Associate Is Helpful?

16. When Balancing Services Between Phone Customers And Those You May Already Be Helpful In The Store - You Should?

17. What Is A Great Option When Trying To Find Out What A Customer Wants To Buy?

18. A Customer Has Looked At Several Watches And Seems To Like One Best. She Tries It On - Sets Is To The Correct Time - And Asks If The Hand Can Be Changed To Another Style. You Show Her The Options And She Likes One In Particular. What Is Best To Say To Close The Sale?

19. What Question Do You Ask To Get Feedback To See If The Computer Software Met Expectations Of The Customer?

20. Your Ultimate Goal As A Sales Associate Is To

21. A Good Reason For Creating An Opening For Discussion Is To?

22. Requiring All Salespeople To Greet Customers Immediately Upon Entering The Store Is An Example Of What Type Of Quality?

23. Three Ways To Create A Positive Impression Of You And The Store Include: Complimenting The Customer's Taste; Assuring The Customer That He Is The Expert And>

24. This Step Will Help You Keep Commitments To Customers?

25. How Would You Handle A Situation When A Customer Wants A Brand That You Do Not Carry?

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