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Customer Service Practice Certification
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Customer Service Practice Certification
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25 Questions

1. Customer: "I Like This Dress - But It Is Really More Than I Should Spend. I'm Just Not Sure." The Associate Should Respond

2. When Is The Best Time To Tell A Customer About A Product Warranty?

3. What Is The Best Way To Exhibit Features And Benefits?

4. Customer: "I Think I Might Be Making A Mistake Here. Just Because I Like These Pans Doesn't Mean My Friend Will. She Doesn't Cook As Much As I Do." The Associate Should Respond

5. A Customer Is Ready To Try On A Dress. What Is An Appropriate Action?

6. Cross-selling

7. What Is Another Way To Exhibit Features And Benefits?

8. What Should You Do If You Hear Another Associate Struggle To Answer Questions From A Customer?

9. How Can A Sales Associate Limit Objections In Sales Presentations?

10. Why Is A Client Record System Called A "Living" Record?

11. Guarantee

12. You Can Best Determine The Customer's Needs By Gathering Info Through Careful Observation And By:

13. If The Store Does Not Offer A Particular Kind Of Product That The Customer Is Looking For - Your First Option Should Always Be To

14. To Keep The Lines Of Communication Open - The Best Questions To Ask:

15. The Sales Associate's Communication With A Phone Customer Is Best Projected Through His/Her

16. Price Matching

17. Why Should A Sales Associate Read A Flyer About A Competitor's Price?

18. What Is A Way You Can Communicate With A Customer Non-verbally?

19. What Is The Best Way For An Associate To Inform Customers Of A Frequent Shopper Program?

20. Customer: "I Think This Rug Would Be Perfect For My Daughter's Room - But I'm Afraid That The Color Might Be Too Dark." The Associate Should Respond

21. What Is The Best Way For The Sales Associate To Learn The Benefits Of A Product?

22. The Best Way For A Sales Associate To Show The Product's Quality Is To

23. Personal Shopper

24. Federal Law Requires Warranties To Be Available For You To Read Before You Buy - Even When You're Shopping Online.

25. What Policies Are Open To Interpretation By Store Employees?

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