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Getting To Know Your Customer
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Getting To Know Your Customer
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25 Questions

1. If Your Store Does Not Offer The Particular Product Of Service The Customer Is Looking For - Your First Option Should Always Be To:

2. If A Customer Walks Directly To An Item - This May Indicate That He:

3. According To Market Research - What Percentage Of Customers Are Likely To Spend More If The Sales Associate Is Helpful?

4. A New Customer Comes Into Your Department - But You Are Helping Another Customer. You Should:

5. Your Ultimate Goal As A Sales Associate Is To:

6. Projecting A Professional And Friendly Image Includes:

7. To Keep The Lines Of Communication Open - The Best Questions To Ask:

8. As A Customer Service Professional - The Best Way For You To Remember Your Regular Customers' Interests Is To Keep A Written Record Of The Vital Information.

9. You Can Best Determine The Customer's Needs By Gathering Information Through Careful Observation And By:

10. Which Of The Following Phrases Might Be Appropriate When Discussing Clothing Size With Your Customer?

11. Referring A Customer To A Competitor Will Likely Result In:

12. When Fitting The Products To The Customer - You Should:

13. Creating Customer Loyalty Is Rewarding For:

14. Most Customers Respond Favorably To The Hard Sell Technique Because It Shows Them Your Belief In The Product.

15. It Is Appropriate To Call The_______ To Make Sure They Carry The Item The Customer Is Looking For.

16. Which Of The Following Are Acceptable Ways To Ask A Customer's Permission To Provide Alternatives?

17. How Would You Handle A Situation Where A Customer Wants A Brand That You Don't Carry?

18. The Customer Has Said "No - Thank You" When You Offered Your Help.

19. If The Customer Isn't Shopping Alone - You Can Include The Rest Of The Party By:

20. A Good Reason For Creating An Opening For Discussion Is To:

21. The Best Way To Talk To A New Customer Is To:

22. Which Of The Following Are Examples Of Open-ended Questions?

23. It Is Important To Build A Relationship With Your Customer. In The First Few Seconds After You Notice The Customer's Arrival - You Should:

24. The Best Way To Create Customer Loyalty Is To Listen Carefully - Respond To The Customer's Needs - And ____________________

25. Three Ways To Create A Positive Impression Of You And The Store Include: Complimenting The Customer's Taste; Assuring The Customer That He Is The Expert; And

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