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Customer Service Training (AIDET)
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Avg score: 11% • Most missed: “Fears”
Customer Service Training (AIDET)
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25 Questions

1. Duration

2. Empathizing With Fear

3. Explanation

4. Fears

5. Acknowledge

6. Identifying & Approaching Assertive Customer

7. Introduce

8. Aidet Practice

9. Service Recovery Template H.E.A.R.T.

10. AIDET

11. Empathy

12. Amiable - Who Are They?

13. Identifying & Approaching Analytic Character

14. Assertive Who Are They?

15. Everything Matters

16. Advantages Of Aidet

17. The Three Threats That Can Obstruct The Realization Of Service Excellence

18. Thank You

19. Fears We All Share

20. Symptoms

21. Analytic - Who Are They?

22. Phobias In A Hospital

23. Grievance Or Complaint

24. Personality Styles

25. Identifying & Approaching Amiable Customer

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