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Total Quality Management Practice Test: Performance Measures
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Avg score: 86% Most missed: “The performance measure results must align with the interest of all stakeholders…”
Performance measurement is a process that assesses and quantifies the effectiveness and efficiency of an individual or organization in achieving their goals and objectives. It aims to understand how well an organization or individual is performing and identify areas for improvement.  Some examples of performance metrics that a business can track include: Productivity, Profit margin, Scope, Cost.  Different areas of a business will have their own key performance metrics.    Key performance indicators (KPIs) are a measurable value that demonstrates how effectively a company is achieving key... Show more
Total Quality Management Practice Test: Performance Measures
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25 Questions

1. Which of the following does not fit in the criteria of ‘added value’ in a typical strategic measurement system?
2. Which of the following is not a determinant of the ‘administration’ functional element while measuring the performance of an organization?
3. Which of the following is not an indicator of ‘productivity’ in a typical strategic measurement system?
4. Which of the following is not a criterion included in awarding the Malcolm Baldrige National Quality Award?
5. Which one of the following is not a functional element considered during the performance measure of an organization?
6. Which of the following is not a measure of ‘productivity’ in a typical strategic measurement system?
7. Which of the following is not a criterion of the performance measures?
8. Which of the following is not an indicator of ‘administration’ functional element while measuring the performance of an organization?
9. % rejects and % scrap are important determinants in the ‘production’ functional element while measuring the performance of an organization.
10. ‘Just-in-time delivery target’ is an indicator of which functional element while measuring the performance of an organization?
11. Which of the following is not a determinant of the ‘suppliers’ functional element while measuring the performance of an organization?
12. Which of the following is not an example of a National Quality Award?
13. Effectiveness is equal to _______
14. ‘Time to resolve complaints’ is an indicator of which functional element while measuring the performance of an organization?
15. Throughput time is equal to ______
16. Efficiency is equal to _______
17. Which of the following is not an indicator of ‘marketing/sales’ functional element while measuring the performance of an organization?
18. Failure rate is equal to ______
19. Which of the following is not an indicator of the ‘customer’ functional element while measuring the performance of an organization?
20. Which of the following is not an indicator of the ‘suppliers’ functional element while measuring the performance of an organization?
21. According to Ray F. Boedecker, establishing a baseline measure and revealing trends is one of the objectives of ‘performance measures’.
22. Business results in one of the criteria in awarding the Malcolm Baldrige National Quality Award.
23. Which of the following is incorrect according to the seven objectives of performance measures identified by Ray F. Boedecker?
24. At which level is the Rajiv Gandhi Quality award given?
25. The performance measures must be time-based.