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Total Quality Management Practice Test: Quality Function Deployment
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Quality Function Deployment (QFD) is a methodology for turning customer requirements into products and services. It involves listening to customer needs and wants, and then deciding what product features or services to create.  The QFD process is divided into four major phases: Product Planning, Product Development, Process Planning, Production Planning.  A fundamental principle of QFD is that every decision and selection made in the product development cycle can be referred back to the customer requirements.  The House of Quality is at the heart of QFD. It links predetermined customer... Show more
Total Quality Management Practice Test: Quality Function Deployment
Time left 00:00
25 Questions

1. The product planning phase of product development using the QFD process is actually the steps involved in building the house of quality.
2. Which of the following is not a tangible benefit of the QFD process?
3. Which of the following is not an example of customer requirements in the ‘House of Quality’?
4. The product planning phase of product development using the QFD process begins with the customer requirements.
5. The desire for a lightweight product is an example of customer requirements in the House of Quality.
6. The task of choosing between steel, aluminum, and titanium for a product in a House of Quality falls under the purview of ______
7. The two types of competitive assessment performed in a House of Quality are customer assessment and technical assessment.
8. HOQ refers to _________
9. In which part of the House of Quality ‘degree of technical difficulty’ can be located?
10. Which of the following is not an item included in the prioritized customer requirements in the House of Quality?
11. Which of the following is an incorrect statement related to the QFD process?
12. Which of the following is not a technique used to capture customer requirements for the QFD approach?
13. In which part of the House of Quality ‘product design characteristics’ can be located?
14. ‘Performance’ and ‘aesthetics’ in the House of Quality fall under the category of ________
15. QFD has a complete focus on the ‘voice of the customer’?
16. Which of the following is an unjustifiable customer requirement for the House of Quality of a Pizza?
17. ‘Material selection’ and ‘manufacturing process’ in the House of Quality fall under the category of ______
18. The approach of QFD in product design leads to customer-driven products.
19. The use of QFD process leads to _____ efficient allocation of resources.
20. Which of the following is an unjustifiable customer requirement for the new product design of a toy product for children?
21. Which of the following statement is incorrect related to the QFD process?
22. Which of the following is not a task performed under the ‘part development’ phase in the QFD process?
23. Which of the following is not an example of a ‘technical descriptor’ in House of Quality?
24. The technical descriptors are the ________
25. Which of the following task is not performed during the ‘production planning’ phase of the OFD process?

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