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HD0-300 Exam Questions
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HD0-300 Exam Questions
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25 Questions

1. After assessing the need for organizational development, which statement best explains what a manager must do?
2. Which two commonly used technologies provide near real-time feedback on organizational performance? (Choose two)
3. What is a key principle of negotiation with customers?
4. What are three reasons that companies institute security programs?
5. An analyst comes to you with several ideas on how to solve your slow network-connection protection problem. Your network support team is responsible for solving this problem and is presently working on it. You decide to let the analyst fix the problem. Which three leadership practices did you use?
6. Which technology reduces Help Desk call volumes?
7. What are two benefits of protecting and enhancing the image of the Help Desk?(Choose two)
8. Service Level Agreement document the level of service provided as well as the level at which service is provided by which two parties?
9. What is the most likely benefit of implementing an organizational change management process?
10. What process includes performing root cause analysis?
11. What is a best practice for providing direction and focus under chaotic circumstances?
12. How can you motivate others to seek guidance?
13. Which two benefits do managers receive for conducting customer satisfaction surveys and reporting the results?
14. What is a best practice for managing risks and uncertainties?
15. What is a best practice for retaining valuable members of your team?
16. Which commonly used technology supports workflow management within a Call Management System?
17. What is the most common disadvantage of IT configuration management programs?
18. What is the best description of multitasking in a support center?
19. Which function is most likely to be performed by a self-healing tool?
20. What is the best description of organizational change management?
21. What is the best description of a hot continuity site?
22. What is the best way to get audience participation during a presentation?
23. What is the most important element of a successful support center with regard to the customer?
24. What statement best describes leadership in a support center?
25. What is the most commonly used technology in the support center?

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