PMP Quality Management
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PMP Quality Management
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1. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and

2. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.

3. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned

4. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis

5. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b

6. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.

7. Anything measured. (Sampling Definition)

8. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.

9. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets

10. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)

11. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates

12. Looking at how much your quality activities will cost versus how much you will gain from doing them.

13. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.

14. Form of sampling where ether a work result conforms to quality or it does not.

15. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.

16. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review

17. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.

18. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.

19. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.

20. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam

21. Rework - Scrap - Inventory costs - Warranty costs

22. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma

23. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.

24. Quality training - Studies - Surveys - Validation and audits

25. Diagrams of the forces for and against change. (Additional quality planning tool)

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