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A Sample Store Manager Key Test
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Avg score: 56% • Most missed: “Who oversees merch flow?”
A Sample Store Manager Key Test
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25 Questions

1. What do you do if you find a debit/credit card in the store?

2. What do you do in the case of a customer/employee accident on the sales floor?

3. Pick up procedure?

4. What are the company values?

5. What do you do if you found items in some else's bag during bag check?

6. 3 types of shrink?

7. What is the fitting room procedure?

8. What is our return policy?

9. What do you do if you find a gift card in the store?

10. Who do you call for register issues?

11. Known shortage report?

12. What is the back door policy?

13. Who can handle the store keys?

14. What is the gift card procedure?

15. What is the company's hold policy?

16. What is the job of the EL?

17. What is our downtime procedure?

18. Who oversees merch flow?

19. What is our visitor/phone policy?

20. Register red flags of internal theft?

21. What is our policy regarding all company-owned merchandise?

22. What do you do if you have theft over $500?

23. How are bag checks done? Who does them?

24. What is shrink?

25. What is the gift card procedure? (Step by step)

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