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Best Buy Sales Induction Final Test!
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Best Buy Sales Induction Final Test!
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25 Questions

1. Two reasons why we invite our customers to rate?

2. Example of the perfect solution question?

3. What are four things to do while demoing?

4. #1 reason a customer chooses not to buy today?

5. What are two main factors that influence buying decisions?

6. 2 Behaviors and 2 Questions of Sell the Solution?

7. What does F.A.B. stand for?

8. What are the 6 selling skills steps?

9. What does F.O.R.M. stand for?

10. What are these four closing techniques...Direct, Command, If then, Alternate?

11. Benefit: Specific, that the customer will walk away with.

12. Closed question: Gain approval.

13. 2 behaviors and one must ask Question of Appreciation

14. Why is it important to acknowledge the customer?

15. What are two behaviors and one must ask question of Welcome and Opening the sale?

16. What are the three F's?

17. What are three examples to show that you're listening?

18. What is Q.A.S.?

19. Why: Reason for asking questions.

20. What are four Best Buy propostion elements we offer?

21. Why do we need to understand our customers?

22. Q: Have you heard of Geek Squad?

23. What are three things to do when engaging a customer?

24. What is the verbal agreement used for?

25. What are three benefits to doing a great demo?

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