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Best Buy Inductions Final Exam
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Best Buy Inductions Final Exam
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25 Questions

1. What are four things customers should know about geek squad before leaving the store?

2. When should BBY CC be introduced?

3. A main reason a customer may not buy is because ..

4. What is the must ask questions when asking questions to understand?

5. Why is it important to acknowledge our customers?

6. What is the basket strategy?

7. How do you make the product feel like it is the customers when demoing?

8. How do we maximize customer service?

9. When is a good time to use QAS and provide an example.

10. What is the benefit of branded payments for the employee?

11. How do you know what to demo?

12. Give two reasons a REC sheet benefits you and two that benefit the customer.

13. What do you do when customers ask for something you don't have in the store?

14. What is the structure of a permission question and give an example.

15. What are the other types of questions one may ask? and give an example of each.

16. Define: Words, Music, and Dance

17. When selling the solutions what are the must ask questions?

18. What are some Value Proposition Elements that BBY has? What is the most important VPE

19. When did BBY come about?

20. Three common concerns are?

21. When is it important to summarize our customers needs and gain agreement?

22. When selling the solutions what are the must do behaviors?

23. You want the customer to view the solution you've recommended as a ______.

24. What are some conversation starter topics?

25. What are three reasons a sales consultant might not attempt to close a sale?

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