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Best Buy Sales Induction Quiz
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Best Buy Sales Induction Quiz
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25 Questions

1. Why do we not want to column sell?

2. Why is it important to acknowledge the customer?

3. Benefit: Specific, that the customer will walk away with.

4. Why do we need to understand our customers?

5. What is Q.A.S.?

6. Closed question: Gain approval.

7. What are 3 must do behaviors and one must ask questions of the Asking Questions phase?

8. What is the behavior of WOW?

9. What are two behaviors and one must ask question of Welcome and Opening the sale?

10. What are the 6 selling skills steps?

11. What does F.O.R.M. stand for?

12. What are three reasons why sales consultants don't close?

13. #1 reason a customer chooses not to buy today?

14. What is the verbal agreement used for?

15. What are three good conversation starters?

16. What are three things needed to prepare for selling?

17. What are the percents for Words, Music, and Dance respectively?

18. Why is it important to summarize and gain agreement?

19. 3 examples of buying signals?

20. What are three things to do when engaging a customer?

21. What are the four parts of a good permission question?

22. What are these four closing techniques...Direct, Command, If then, Alternate?

23. What are four things to do while demoing?

24. What are two main factors that influence buying decisions?

25. What are three examples to show that you're listening?

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