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Best Buy Transaction Accountability 101
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Best Buy Transaction Accountability 101
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25 Questions

1. Is it ok to make change for a customer not purchasing an item?

2. What information must be written in by the customer on business and personal checks?

3. Can certificates be used to purchase gift cards?

4. When do you need to keep the paper copy of the check?

5. Can you reprocess a customer's credit card if it comes up declined?

6. What should you do if a gift card/store credit does not scan or cannot be swiped?

7. When is a form 8300 required?

8. Can gift cards be used to purchase posa cards?

9. How do you accept a cashier's check?

10. Can certificates be redeemed on employees sale?

11. What phone number should be called if the transaction comes up as ''Call for Referral?''

12. Can you reprocess a customer's debit card if it comes up as declined?

13. Does best buy offer cash back when a debit tender is used?

14. What do you do with a gift card/store credit once it has been used?

15. Is it ok to key in an authorization code given to you by a customer or make one up?

16. What types of check are excepted at Best Buy?

17. Can debit cards be hand keyed?

18. Is it ok to complete a ''Call for Referral'' on a contactless payment?

19. Who makes the phone call to the credit card company on ''Call The Referral?''

20. Can you ask for an ID on a contactless payment?

21. How many times should cash be counted when processing a cash transaction?

22. When should My best buy certificates be tendered?

23. What do you say if the customer' card come up declined?

24. What should you do if the My best buy certificate cannot be scanned?

25. Can store credit cards be used to purchase posa cards?

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