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Hobby Lobby Cashier Exam
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Hobby Lobby Cashier Exam
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25 Questions

1. what is the everyday discount on patterns when they are not on sale for $0.99 or $1.99 (percentage)

2. When giving a customer change from a cash purchase, cashiers are required to repeat the amount of change to be returned, and count the change back while giving it to the customer (T/F)

3. An employee must count his/her register at the beginning of their shift (T/F)

4. We do not accept returns at the store for purchases made online (T/F)

5. What do you tell the customer at the end of every transaction?

6. Code 1

7. If a customer presents a receipt which is over 90 days old for the return of an item, we will accept the return with a member of management's approval (T/F)

8. Seasonal food/candy is rung up under which department, including when it is advertised on sale? (MC)

9. Code 5

10. It is acceptable to use a calculator to determine the final price for an item and enter it into the register without a discount applied for any item advertised for a percentage off (T/F)

11. Employees are allowed to accept gifts or gratuities from customers (T/F)

12. (TAX EXEMPT) When issuing a 'HL Tax ID Card' proof of tax exemption presented on a mobile device is acceptable (T/F)

13. Employees are allowed to have food and/or drinks at the front end (T/F)

14. (TAX EXEMPT) All documentation presented by a customer for a tax exempt transaction must be original documentation (T/F)

15. Code 4

16. Rain Checks/Special Orders and custom framing tickets can be prepaid (T/F)

17. Either a member of management or customer service manager must approve checks written for $100.00 to $249.00; however, only a member of management may approve checks written for $250.00 or more. (T/F)

18. It is the responsibility of each cashier and the CSM to ensure no more than two to three (2-3) customers are waiting in line to be checked out (T/F)

19. A member of management or one (1) authorized employee, other than the customer service manager, must process all local store employee purchases at one (1) designated register regardless of the amount of the purchase (T/F)

20. Code 6

21. If a customer is dissatisfied with an item or service, it is acceptable for a cashier to handle the situation without getting a member of management involved (T/F)

22. Code 9

23. When receiving change or counting down the register the cashier is required to break bundled, rubber banded, and/or paper clipped bills to count them (T/F)

24. If a customer has a stack of identical merchandise, it is acceptable to assume each item is the same price (T/F)

25. Employees are allowed to process transactions for family members and friends (T/F)

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