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Consumer Behavior 101 Practice Test: Market Segmentation and Strategic Targeting
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Market segmentation and targeting are the processes of identifying potential customers, choosing which customers to pursue, and creating value for those customers. This process is achieved through the segmentation, targeting, and positioning (STP) process.  Market segmentation is the process of dividing a target market into subgroups of consumers with common characteristics and priorities. These characteristics can be based on demographics, geography, behavior, or psychographic factors. The most common form of segmentation is demographic, which divides customers by age, gender, income,... Show more
Consumer Behavior 101 Practice Test: Market Segmentation and Strategic Targeting
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25 Questions

1. Marriott operates 13 lodging brands, such as Fairfield Inn, Residence Inn, and Marriott Resorts. This is an example of Marriott adopting a mass marketing strategy.
2. Most marketers prefer to target consumer segments that are relatively stable in terms of demographic and psychological factors and needs that are likely to grow larger over time.
3. Psychographic studies generally use ________ to gauge respondents' level of agreement or disagreement with statements selected from a psychographic inventory.
4. Another term for psychographic characteristics is _________.
5. Geographic characteristics serve as the core of almost all segmentations.
6. As a base for market segmentation, ________ is/are commonly computed as a weighted index of education, occupation, and income.
7. Marketplace decision difficulty - an attribute depicting one's hardship in making buying decisions - is more typical of older, less-educated consumers.
8. Beyond flavor and the presence or absence of sugar, Nicorette offers a gum that will whiten your teeth while satisfying your nicotine craving and helping you quit smoking. This gum has been positioned on the basis of ________.
9. Consumers in different social classes tend to vary in terms of values, product preferences, and buying habits.
10. A recent study found that individuals who purchase their magazines at newsstands are more active consumers and are more receptive to advertising than consumers who subscribe to the same magazines. Advertisers that segment consumers based on where they purchase their magazines are practicing usage situation segmentation.
11. ________ consist(s) of activities, interests, and opinions, which are mostly attitudes toward various issues, and cannot be classified according to standardized definitions.
12. The ________ of a product or service is the value proposition, expressed through promotion, stating the product's or service's capability to deliver specific benefits corresponding to consumers' unfulfilled needs.
13. Age, gender, and education are bases of which of the following types of segmentation?
14. In the VALS typology, thinkers are motivated by ideals and tend to have high resources. They tend to be well educated and actively seek out information in the decision-making process. This segment tends to prefer ________.
15. A college that decreases the number of courses it offers as a result of under-enrollment in in-depth courses by combining those in-depth courses into one single course is engaging in ________.
16. Consumers' characteristics can be classed as either consumer-rooted or consumption-specific. In this context, consumer-rooted features stem from the consumer's physical, social, and psychological characteristics. Examples of consumer-rooted features include ________.
17. ________ is felt by many marketers to be a strong indicator of the ability to pay for a product.
18. Lifestyles, also known as ________, consist of activities, interests, and opinions.
19. Psychographic research is commonly referred to as lifestyle analysis.
20. The most popular segmentation system combining lifestyle and values is ________.
21. Every segment that can be identified is inherently viable and profitable as a basis for targeted marketing.
22. The most popular use of geography in strategic targeting is ________ – a hybrid segmentation scheme based on the premise that people who live close to one another are likely to have similar financial means, tastes, preferences, lifestyles, and consumption habits.
23. The most common application of brand loyalty segmentation is ________, where marketers offer rewards to buyers who purchase their offerings consistently.
24. Research has shown that 25 to 35 percent of beer drinkers account for more than 70 percent of all beer consumed. This is an example of ________ segmentation.
25. Differentiated marketing is a highly appropriate segmentation strategy for financially strong companies that are well established in a product category and competitive with other firms that are also strong in that category.