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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards. The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics are covered on this exam are: Quality Leadership and Integration (19 scored... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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25 Questions

1. If data about patients’ genders are collected, these data are categorized as:
2. A healthcare facility has been very pleased with the results of the performance improvement teams that the healthcare quality management professional facilitated. Additionally, the facility has noticed that employee productivity has improved, and the facility would like to quantify this improvement. How might the healthcare quality management professional assist in this process?
3. A practitioner within a large hospital has committed a serious breach of protocol during treatment of a patient. The breach actually resulted in improving the patient’s condition, and the practitioner is attempting to show that the standards fail to take all patient needs into account. What is the healthcare quality management professional’s role in this?
4. A large healthcare facility is looking into adding a new computerized system for collecting patient data. What is the primary role of the healthcare quality management professional in this situation?
5. A good vision statement for a healthcare facility should contain all of the following EXCEPT:
6. A clinic is reviewing the option of adding a new program to its available treatments but needs to be sure the program is worth the cost. What is the first step that the healthcare quality management professional should take in this?
7. An incident report has revealed an error on the part of a practitioner’s judgment within a clinic. What is the primary role of the healthcare quality management professional in this situation?
8. Which of the following best describes the purpose and value of a scattergram chart?
9. According to the Complex Adaptive Theory of change, an adaptive system is most likely to value:
10. The healthcare quality management professional can expect to contribute to the development of survey processes for all of the following EXCEPT:
11. A department within a clinic has ended a long-term relationship with a supplier due to an increasingly poor quality of the supplies that were purchased. But the department is also running low on inventory and needs to find a new supplier to meet its needs. What is the primary role of the healthcare quality management professional in this situation?
12. A practitioner decision has generated controversy within a healthcare facility. What is one important role of the healthcare quality management professional in this situation?
13. To assist with meeting the operational goals of a facility, the healthcare quality management professional should contribute to a written plan for all of the following EXCEPT:
14. Following the implementation of large organizational change within a healthcare facility, what is the healthcare quality management professional’s role?
15. A large hospital offers limited times during the day when family members are allowed to visits patients in the ICU. These limited times are strictly enforced, and even family members who are a couple of minutes late are sent away from visiting the ICU. The result is that customers are now complaining about the lack of available visiting times, as well as the inflexible standards. What is the primary role of the healthcare quality management professional in this situation?
16. All of the following are important elements of organizational transparency for a healthcare facility EXCEPT:
17. Regarding employee performance within a healthcare facility, the healthcare quality management professional’s primary role includes all of the following EXCEPT:
18. A department within a healthcare facility has been criticized for failing to follow all of the required procedural steps in patient care. The department has argued that a number of steps are unnecessary and only slow down the process, reducing the quality of patient care. The facility has responded that the procedural steps are there for a reason, that the department is responsible for following the rules. What is the role of the healthcare quality management professional in this situation?
19. Which of the following types of charts is best for determining whether or not a process is stable?
20. One of the largest departments within a hospital has been running over budget for some time. The increasing expenditure has become problematic, and therefore the department has been asked to maintain a budget. What is the healthcare quality management professional’s role in this?
21. Which of the following types of charts is used primarily to observe performance according to a set sequence of time?
22. A hospital has found that the performance of one of its departments is consistently below the expected standards. The hospital administration wants to locate the source of the problems and see improvement in the department within six months. What is the healthcare quality management professional’s role in this?
23. Which of the following indicates one primary responsibility of the healthcare quality management professional in linking risk management with a facility’s overall performance improvement goals?
24. Which of the following represents an electronic entry process for physicians or practitioners to create patient treatment instructions?
25. A healthcare facility is making changes to its data collection system. What is the primary role of the healthcare quality management professional in this situation?

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