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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics covered on the Certified Professional in Healthcare Quality Certification (CPHQ) exam are: Quality Leadership and Integration (19 scored questions) Performance and Process Improvement (27 scored questions) Population Health and Care Transitions (11 scored questions) Health Data Analytics (26 scored questions) Patient Safety (18 scored questions) Quality Review... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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25 Questions

1. When carrying out clinical research as part of process improvement efforts, if the population studied ranges from 80 to 90 individuals, how many sample cases are necessary?
2. If planning to carry out a needs assessment to determine gaps in knowledge or performance, the first step is to identify the:
3. When providing customer service training to employees from multiple departments, what is the most important concept to keep in mind?
4. The most effective method of establishing a professional network is to:
5. On review of emergency department records to evaluate patient safety issues, which of the following suggests medical overuse?
6. Hospital B has seen a recent increase in post-surgical wound infections. Investigation of the problem reveals a recurring issue with proper wound care by several members of the nursing staff. What would be the best departmental approach to this issue?
7. Which of the following is absolutely essential for the leader of an effective performance improvement team?
8. Which of the following is an example of qualitative data collection?
9. Which of the following is a structure designed to help facilitate team or group pursuit of specific goals and objectives?
10. When developing a process improvement team, the first consideration should be:
11. The best approach to assessing an organization’s safety culture is:
12. When Hospital A’s neonatal infection rates rise unexpectedly, the quality council establishes a new set of performance measures. They base their measures on internal standards, customer survey data, and employee survey data. What important element are the quality council members disregarding?
13. If a process has been identified as needing improvement and a process improvement team has formed, the initial task should be to:
14. When interviewing an individual as part of research, “funneling” refers to:
15. A recent article from a prestigious health ranking organization has placed Hospital A at the very bottom of a list of regional hospitals. In order to move up in the rankings, what should Hospital A do first?
16. If utilizing the DMAiC (define, measure, analyze, improve, control) model of Six Sigma®, what should be included in the “define” phase?
17. If conducting clinical research and selecting a probability sample of adults that includes 20 of ages 18-39, 20 of ages 40 to 59, and 20 of ages 60 and older, the type of sampling utilized is:
18. While reviewing year-end statistics, you notice your hospital performs many more tonsillectomies than other hospitals in the area. What response would be most appropriate to determine the cause of this statistical anomaly?
19. According to HHS pandemic planning guidelines, if a pandemic occurs, the percentage of the population that becomes infected is likely to range from:
20. A small city has two hospitals. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) reports show Hospital A is performing far below Hospital B in customer service. The administrators at Hospital A decide to set an organizational goal of ranking higher than Hospital B in customer service in one year. What is the most logical first step in the goal-setting process?
21. What type of data analysis is most appropriate after an organization experiences a significant negative event?
22. According to the Institute of Healthcare Improvement’s (IHI’s) Triple Aim for Populations, the three primary goals are to (1) improve patient’s experience of care, (2) improve population health, and (3):
23. If, during a peer review process resulting from a root cause analysis, the finding was that the care provided by an individual was not consistent with that provided by like practitioners, the CPHQ should initially recommend:
24. How does use of an electronic medical record (EMR) improve patient safety?
25. Which of the following is likely to be most disruptive to healthcare quality?

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