1. You have left something at a shop, to be worked on for a day or two (e.g. printing your photographs, or dry-cleaning a piece of clothing); and when you come back, the work has not been done or finished. You are due to travel home to your own country in two more days' time. What do you say to the shop assistant?

2. You have left something at a shop, to be worked on for a day or two (e.g. printing your photographs, or dry-cleaning a piece of clothing); and when you come back, the work has not been done or finished. You are due to travel home to your own country in two more days' time. What do you say to the shop assistant?

3. Out one day in a British town, you are surprised (perhaps only slightly surprised!) when it begins to rain rather hard. You go into a shop and buy a cheap umbrella. You then continue your walk and you find that the umbrella has a defect: one of the metal parts is broken, and has already torn a small hole in the fabric. You go back to the shop to complain. What do you say?

4. Out one day in a British town, you are surprised (perhaps only slightly surprised!) when it begins to rain rather hard. You go into a shop and buy a cheap umbrella. You then continue your walk and you find that the umbrella has a defect: one of the metal parts is broken, and has already torn a small hole in the fabric. You go back to the shop to complain. What do you say?

5. You are buying a t-shirt, and try one on (perhaps not sure of the British system of size labels) ~ only to find that it does not fit. What do you say to the shop assistant?

6. You are staying in a small, perhaps quite cheap hotel. The water supply in the bathroom is weak and slow, and the 'hot' tap is barely warm. You can't have a proper bath or shower like this, and feel it is not fair.
What do you go and say to 'them' at Reception?

7. Some British friends offer to take you on a trip in their car to look at the local sights. You are genuinely glad and grateful, but after about 30 minutes in the car you begin to feel sick. What can you say, that is polite but clear?

8. You are buying a t-shirt, and try one on (perhaps not sure of the British system of size labels) ~ only to find that it does not fit. What do you say to the shop assistant?

9. Your friends take you to a sports match or performance: this is quite special for them, with fairly expensive tickets. The weather is not very good, you are tired, and you find it hard to 'follow' (= understand, make sense of) a lot of the event, however hard you try. The event itself also seems to be very long.
On the way home, your friends are keen to hear what you thought of the event. What do you say?

10. Your friends take you to a sports match or performance: this is quite special for them, with fairly expensive tickets. The weather is not very good, you are tired, and you find it hard to 'follow' (= understand, make sense of) a lot of the event, however hard you try. The event itself also seems to be very long.
On the way home, your friends are keen to hear what you thought of the event. What do you say?