IT operations (IT ops) is the handling of the many processes and services that an information technology department administers.  IT ops covers a range of hardware and software systems, as well as related functions, such as voice and data networking, physical security and cybersecurity, incident response and disaster recovery, audit support, project management, compliance and environmental management.

IT Operations / IT Support Skills Test

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25 Questions

1. The local network is up, but the computers cannot access the Internet. Your Internet configuration includes a modem, gateway (router), and a switch as separate devices. What should you do?

Restart all computers on the network.Restart the modem.Restart the gateway (router).Do nothing. Wait until service is restored.

2. After plugging in an external 3.5mm microphone, you stop hearing sound from the speakers. What is the most likely source of the problem?

The computer has connected to a nearby Bluetooth headset.The sound is muted.You have plugged the microphone into the 3.5mm audio output jack.The sound card has crashed.

3. To which internal component does the illustrated (P1) connector attach?

I/O panelprimary mass storagemotherboardpower supply

4. The computer consistently boots into Safe Mode. How would you address this issue?

Fix the issue in Safe Mode that is causing the system to restart in this mode.Hold the Shift key as Windows boots.Check the MSCONFIG utility to ensure that Normal boot is selected.Edit the Registry key that controls the boot sequence.

5. Which action triggers a UAC warning?

all settings changes in Windowsany unauthorized access to the computer systeman attempt to change a setting with consequences that affect the entire systemany action involving the user account, such as a password reset

6. What is referred to by SSID?

Service Set Identifier, a wireless network's namean older security protocol for Wi-Fi networksthe server-side ID used to identify devices on a networkthe MAC address broadcast for a wireless network

7. What is the I/O panel?

a cluster of ports and connectors found on the back of the computer casethe location where expansion cards can connect to peripheralsthe switches that turn on, sleep, and turn off the computerthe portion of the motherboard where non-power cables connect

8. Your computer boots at very low resolution that cannot be increased through display settings. What is the most likely solution?

You need to reinstall the display drivers.Some of your RAM is failing.You need to replace your monitor.The connection between the display and the computer is loose.

9. The recent Windows update introduced some quirks in the system. How can you enter the Windows Recovery Environment to recover from the update?

Press the any key at the boot screen.Hold the Shift key when selecting the **Restart** command.Restart in Safe Mode where the Recovery item is located on the Start menu.Go to the Task Manager **Startup** tab.

10. Which type of storage has the fastest data access speeds?

Secure Sockets Layer driveserial attached storage deviceSCSI drivesolid-state drive

11. You are configuring a Wi-Fi base station using DHCP. Which items should you set or change?

Reset administrator password. - Set network name. - Set network password.Reset administrator password. - Set network name. - Set network security. - Set network password.Change administrator account name. - Set network password. - Set network name. - Assign DNS servers.Set network name. - Set network password. - Assign DNS servers.

12. The client/server model best represents **\_**.

a subscription service on the weban application consisting of cooperating programs across the Internetany program run by a usermultiple hosts interacting with a single computer

13. Which of the following users has the smartest approach to online security?

Jarred uses a unique password for each site.Jason uses a unique password for each site along with two-factor authentication.Jackie uses the same password on each site, but with a different user name.Jen uses the same password on each site, but with two-factor authentication.

14. Which statement most accurately describes the north-bridge or host-bridge?

It has been integrated into the southbridge to provide support for the CPU.It provides mathematical and 3D physics support for the CPU in the absence of a GPU.It is a high priority connection to the processor, also called the Memory Controller Hub.It is the peripheral and I/O controller, connected to the processor via the southbridge.

15. You think that the Internet is down. How can you know for certain?

The lights on the modem are off.all of these answers.The power is out.You cannot reach any websites.

16. Angela ran a diagnostic that shows an ever-decreasing amount of memory in her computer. What could be the problem?

A program has a memory leak.DRAM is failing.There is no problem. It's normal for available memory to decrease the longer you use the system.Another user has signed into the system

17. Miguel is working on the computer, and Jen needs to use it for a moment. What can Miguel do to provide for an easy transition?

Shut down the system.Let Jen take over.Sign out.Restart the computer.

18. Which service allows clients to work remotely and supplies the clients with an IP address on the same local area network as the office?

DNSHTTPVPNFTP

19. What must you confirm before performing a processor upgrade?

The new processor fits into the old processor's slot.The new processor is the same type as the old.The new processor is compatible with the current motherboard.The new processor is compatible with the operating system.

20. If you had a 255.255.255.0 subnet mask, how many usable IP addresses would you have for hosts?

25425624255

21. Expansion cards follow which current interface standard?

PCIeISAPCMCIAMCA

22. Does an incognito window prevent websites from tracking your activity on the web?

No. Some websites track by ID, and if you sign into a site even in incognito, your activity is known.Yes. Incognito mode encrypts data packets, making it difficult for websites to track your activity.No. Incognito mode only prevents the site from appearing in your browser history.Yes. Incognito mode blocks all cookies and tracking IDs and suppresses browser history.

23. Which I/O components are typically found in a chipset on the motherboard?

USB, SATA and internal communicationsdisplay adapter, networking, audio, and basic I/Othe processor, RAM, and expansion cardsI/O components are not on the motherboard. They are located on the rear of the case

24. On a trackpad, what gesture commonly replaces center mouse wheel" for things like scrolling through documents?"

scroll with thumb insteadtwo-finger swipeforce click and dragpinch outward

25. While planning a conference at a center in the mountains, you call ahead to ensure that it has broadband Internet access. Which connection type would be an unsuitable choice?

cablefiber opticDSLdial-up