More than 160 Mumbai - bound passengers of a private airlines flight were stranded for almost 10 hrs. without food and water at the Delhi airport. The flight was scheduled to take- off at 11-25 A.M. It was initially delayed for- six hrs and later, when it finally took off at 5.30 PM, it returned to Delhi due to “technical fault”. The passengers' were not informed about the delay till the time they checked in at theDelhi—airport. Further, the airport staff were not providing any information to the passengers. The irate passenger staged a dharna at the runway itself. When the passengers refused to respond to the instruction of the airline staffs to move away from the runway, the airport security was called. What should the airport security do?

Problem solving is the process of coming up with solutions to problems, while decision making is the process of choosing the best option from those solutions.  Decision making is a part of problem solving, and it occurs at every step of the process.  Interpersonal skills are the ability to communicate and interact with others, including communication and attitude. They also refer to the ability to build strong relationships with people and collaborate with them. Interpersonal skills are also known as soft skills.  Communication skills are people's abilities to communicate with others.... Show more

Problem solving is the process of coming up with solutions to problems, while decision making is the process of choosing the best option from those solutions. 
Decision making is a part of problem solving, and it occurs at every step of the process. 

Interpersonal skills are the ability to communicate and interact with others, including communication and attitude. They also refer to the ability to build strong relationships with people and collaborate with them. Interpersonal skills are also known as soft skills. 
Communication skills are people's abilities to communicate with others. Interpersonal skills include communication skills, but the broader meaning refers to the ability to interact with people and build strong relationships with them.

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