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UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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Problem solving is the process of coming up with solutions to problems, while decision making is the process of choosing the best option from those solutions.  Decision making is a part of problem solving, and it occurs at every step of the process.  Interpersonal skills are the ability to communicate and interact with others, including communication and attitude. They also refer to the ability to build strong relationships with people and collaborate with them. Interpersonal skills are also known as soft skills.  Communication skills are people's abilities to communicate with others.... Show more
UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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25 Questions

1. Samir has taken up a new job in the corporate office of a big MNC. The dress code of the company, requires that all employees dress formally and wear ties. As Samir is not habituated to wearing ties and as his previous employee didn't insist on that, he feels uncomfortable about it. He thinks it is a silly rule as there is no interaction with clients. It is not cool anymore! Added to that, Rahul, the team leader does not sport a tie although all the team members do. Samir really likes his new job, but there is this rule making him very anxious.
What should Samir do?
Which of the following should Samir do in order to demonstrate team spirit?
2. One of your colleagues always looks for a chance to point out your work-related flaws in front of your other colleagues. You will:
3. There are many cases of corruption and fraud found against the various microfinance companies that are charging very high interest rates from the poor people becoming cause for the suicide of these people. What steps should be taken ?
4. Your son is into social networking through the web based services. He has not been performing well in his previous exams. What will you advice?
5. Emotional intelligence generally deals with the ability to
6. The Union Home Ministry is facing a serious challenge from Naxlites. The Naxalites are getting training and high tech weapons and gadgets from foreign countries. Home ministry is not able to decide a concrete future strategy because it is not able to understand properly the nature of weapon and gadget requirements to engage with the Naxalites. What should be the strategy of Home Ministry with regard to the production of weapons and gadgets in the government ordinance factory?
7. Mr. Reejvan is a secretary in the External Affairs ministry. He has been very much stressed with regard to an issue confronting, the country vis-a-vis a neighboring country. His problem solving team is not being able to reach conclusion on how to move through the issue, though they have been given the freedom to decide the same for a considerable period of time. What should be the best and worst action respectively of Mr. Reejvan under this circumstance?
1. Will give more time to discuss after narrowing down on the relevant areas of the issue.
2. Will take a decision on this own.
3. Will give a deadline for decision.
4. Will divide the problem solving group into two creative group for decisional interactions.
5. Will take the decision according to the prevailing predominant viewpoint.
Codes:-
8. You are a Customer Relationship Manager in your organization and have just received a call from an extremely angry client. You will:
9. Information technology executive Darryl likes to pour over a lot of information before making a decision and he also likes to commit to one course of action. His decision- making style is therefore characterized as
10. You are assigned a job to supervise the work of a group of teachers at a primary school. While observing these teachers, you found that the teachers are highly qualified and doing excellent job. What should be your reaction?
11. Mr. Jameel was expressing. his, observations to Mr. Dheeraj on an ongoing project.
Before Mr. Jameel could complete his ideas, Mr. Dheeraj who has been also involved in the project shared his views. Which of the following is/are correctly explaining-Mr. Dheeraj?
1. Mr. Dheeraj is insensitive
2. Mr. Dheeraj is attentive
3. Mr. Dheeraj is participative in his approach
4. Mr. Dheeraj is responsive
Codes:
12. You are the chairperson of a state sports committee. You have received a complaint and later it was found that an athlete in the junior age category who has won a medal has crossed the age criteria by 5 days. You would..
13. You are handling a time-bound project. During the project review meeting, you find that the project is likely to get delayed due to lack of cooperation of the team members. You would.
14. Few kids regularly play cricket is a community park. But, there used to be resistance from some of the members of resident welfare association who live near to the community park because of loud noises and at times because of the ball going inside the house. One day while playing cricket, kids in the park damaged window panes in the locality. The RWA members complained the police. What should the police do?
15. As a member of a management team, Sunil is working on a number of projects with tight deadlines. To be able to finish his job on time and in an efficient manner, he needs a lot of basic information. His colleagues have all the information and so he has asked them for help. However, he is not sure of their interest and commitment to help him gather the information.
How should Sunil handle the situation without disturbing the team dynamics?
16. You have taken up a project to create night-shelters for homeless people during the winter season. Within a week of establishing the shelters, you have received complaints from the residents of the area about the increase in theft cases with a demand to remove the shelters. You would:
17. Mr. Ramanujan has been transferred recently to handle a new task. There were initial problems with the productivity of the new team. But, with his skill of interpersonal engagements. Mr. Ramanujan has brought about observable increase in the performance of the team. He is successfully in making all members aware of their roles and standards. What should Mr. Ramanujan do to keep increasing the productivity?
18. One morning when you are going for your morning walk, you see that an aircraft crashed and fell down in the outskirts of your village. What would be your response?
19. Raghavan has been assigned some work, which he is not familiar with. Even after a week he has not submitted his work plan or discussed it with the team head, Asha. As a result, Asha's weekly report as a team head to her superiors gets delayed. Asha is asked by her superiors to explain the reason for the delay. Which of the following responses from Asha would be apt and logical in such a situation?
20. You are the officer-in charge of a village administering distribution of vaccine in an isolated epidemic hit village, and you are left with only one vaccine. There is a requirement of that vaccine from the Sarpanch and also a poor villager. You are being pressurized by the Sarpanch to issue the vaccine to him. You would:
21. 12 days before the inaugural ceremony, Commonwealth Games Organizing committee (OC), discovered that it was running on terribly low ticket sales, the committee came up with 42 categories of people to whom it decided to distribute 30 percent of the CWG tickets. Those included were politicians, government officials judiciary, diplomats. Delhi police etc which of the following decision of the OC would be acceptable?
1. The decision of the OC is appropriate. This is so because these categories of people are critical in conducting the event successfully/Thus, their satisfaction is critical.
2. OC should move out of the colonial and feudal mindset. Instead of giving tickets to VVIPs of all kinds beyond those required for national pride, rest of tickets could have been given to school children.
3. OC should have decided to restructure the ticket price by lowering the cost of the tickets and effort should have been taken to widely publicize the same. Based on the response to this OC should have decided on the question of free distribution of tickets after few days.
Codes:
22. A chemist was caught by a health department officer for stocking, packaging and selling counterfeit-“One Touch Ultra Band” blood glucose monitoring strips In the mean time the case came to the knowledge of the general public and they started gathering. The crowd gradually started to become restless and started showing the sign of going violent. What should the officer do?
23. You are talking with a group of four people. Who do you make eye contact with?
24. You have been made responsible to hire boats at a short notice to be user area under flood. On seeing the price mentioned by the boat owners you found that the lowest price was approximately three times more than the approved rat Government. You would:
25. With the increase in the growth rate of the Indian economy, the problems of unemployment, inflation, poverty are not decreasing at that speed as the growth of economy. What do you think?

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