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UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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Problem solving is the process of coming up with solutions to problems, while decision making is the process of choosing the best option from those solutions.  Decision making is a part of problem solving, and it occurs at every step of the process.  Interpersonal skills are the ability to communicate and interact with others, including communication and attitude. They also refer to the ability to build strong relationships with people and collaborate with them. Interpersonal skills are also known as soft skills.  Communication skills are people's abilities to communicate with others.... Show more
UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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25 Questions

1. MCD is high in drive but low on cleanliness. It rightly came up with a very widely publicized campaign against open loo or urinating in the open. But this was not carried on along with the construction of extra public utilities. In this context, an individual out of compulsion turning a boundary wall into a public loo in the lack of public utilities is-
2. Your son is into social networking through the web based services. He has not been performing well in his previous exams. What will you advice?
3. You are sitting in a public park and trying to relax; one of your close friend came to you and wanted to share some information. You are not in a mood to strike a conversation but at the same time you do not want to discourage him/her. What would you do if the information is not of your use?
4. Your mother is authoritative and she wants you to study for 15-16 hours daily while you are studying, she keeps peeping into your room just to ensure that you are studying. with regard to this you are depressed and anxious. What should you do?
5. Information technology executive Darryl likes to pour over a lot of information before making a decision and he also likes to commit to one course of action. His decision- making style is therefore characterized as
6. One of your colleagues always looks for a chance to point out your work-related flaws in front of your other colleagues. You will:
7. Raghavan has been assigned some work, which he is not familiar with. Even after a week he has not submitted his work plan or discussed it with the team head, Asha. As a result, Asha's weekly report as a team head to her superiors gets delayed. Asha is asked by her superiors to explain the reason for the delay. Which of the following responses from Asha would be apt and logical in such a situation?
8. You are competing with your batch-mate for a prestigious award to be decided based on an oral presentation. Ten minutes are allowed for each presentation. You have been asked by the committee to finish on time. Your friend, however, is allowed more than the stipulated time period. You would..
9. Your younger brother/sister, whom you love very much, has of late started taking you for granted and openly makes fun of you in front of friends and relatives. You would be most likely to:
10. You are a manager of a big team. One of your team members is struggling to complete an assignment on time. He is efficient and qualified. As a manager you would
11. Emotional intelligence generally deals with the ability to
12. In a work situation, a co-worker is giving you feedback on some job related issues, what should you do?
13. You are the leader of a team. One of your team members, Mrs Nidhi, does not do her work on time. You have told her a number of times to finish her task on time so that others can complete theirs. Each time you spoke to her, you ensured that it was done privately and not in the presence of other team members. And, each time you told her, she replied that she was too busy. This would be acceptable; however, Nidhi spends most of her time telling others her personal stories.
What would you do?
14. You, as an administrative authority, have been approached, by the daughter-in- law of an influential person regarding harassment by her in-laws on account of insufficient dowry. Her parents are not able to approach you because of social pressures. You would:
15. You are an officer-in-charge for providing basic medical facilities to the survivors of an earthquake affected area. Despite your best possible effort, people put allegations against you for making money out of the funds given for relief. You would:
16. You are new to an organization and recently you have joined the organization at a lower managerial position like any other managers start their career. You noticed that your subordinate is coming late and frequently displaying rude- behaviour with his/her colleagues. What would you do?
17. You are the officer-in charge of a village administering distribution of vaccine in an isolated epidemic hit village, and you are left with only one vaccine. There is a requirement of that vaccine from the Sarpanch and also a poor villager. You are being pressurized by the Sarpanch to issue the vaccine to him. You would:
18. The purpose of decision making is to
19. 12 days before the inaugural ceremony, Commonwealth Games Organizing committee (OC), discovered that it was running on terribly low ticket sales, the committee came up with 42 categories of people to whom it decided to distribute 30 percent of the CWG tickets. Those included were politicians, government officials judiciary, diplomats. Delhi police etc which of the following decision of the OC would be acceptable?
1. The decision of the OC is appropriate. This is so because these categories of people are critical in conducting the event successfully/Thus, their satisfaction is critical.
2. OC should move out of the colonial and feudal mindset. Instead of giving tickets to VVIPs of all kinds beyond those required for national pride, rest of tickets could have been given to school children.
3. OC should have decided to restructure the ticket price by lowering the cost of the tickets and effort should have been taken to widely publicize the same. Based on the response to this OC should have decided on the question of free distribution of tickets after few days.
Codes:
20. Which of the following is not true about decision - making and problem solving?
1. Decision making is the choice and problem solving is the process
2. Problem solving includes decision – making
3. Decision making is the process and problem solving is the choice
4. Decision making includes problem solving
Codes:
21. You are occupying a public office. There is a report by CAG indicating towards a scam in which there is reference towards your involvement. But, you are sure that you are legally and ethically have been right. You reached out to your friend for an impartial advice. What should be the advice of the friend?
22. Anger is a complex emotion that occasionally surfaces in the workplace. How do you normally deal with it?
23. Marketing executive Akanksha likes to make a decision quickly as soon as enough information is available, and she also likes to generate lots of options. Her decision- making style is therefore characterized as,
24. A crematorium in-charge found strangulation marks on the neck of a body which was brought to the facility. He disclosed these facts to the family members. They answered that the mark was the byproduct of the tightening of a rope around the neck of the dead body which accidentally happened while shifting the body out of the house. Which action the crematorium in-charge should take?
25. In a particular cricket match Indian team while playing against a strong opponent is in a critical juncture. Every run that is conceded counts. One of the bowler is not only giving more runs but also bowling no balls and wide balls. What should be the response of the Indian team captain in order to ensure that bowler bowls nicely?

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